FAQ

No, just as long as you are in the South Yorkshire area. We don’t believe in call-out fees in any shape or form, we rely on the fact that our prices are fair and we believe we deliver a first-class service. We do not need to cash in on this call-out fee money-making game, we feel anyone charging a call-out fee in this line of work is just trying to ensure they get the job and they can then charge what they want as they make money either way. We will quote you and if you’re not happy we will walk away at no cost to you, no risk and total peace of mind.

For most issues yes we offer a free quotation service however, there may be a diagnosis fee for some more time-consuming faults but you would be informed about this should we feel there would be a charge involved. Please note we also do repair quotations for insurance claims and have done this for many leading insurance companies however, there is a fee of £50 + VAT for insurance repair quotations. This can usually be added to your claim however you as the customer are liable for this fee even if your insurance claim doesn’t payout.

Its impossible to give a price for repair or any idea of a price without knowing the exact fault. They are many factors which could influence the price such as labour fees, parts required and so on. Your best bet is to contact us and explain the issue and we may be able to give you an idea of the costs involved. But don’t worry our prices are competitive and if we feel the device is uneconomical to repair we will just tell you even if we lose the repair job.

We take on all repairs no matter how big or small however, we do charge a minimum fee even if the issue takes just a few minutes to resolve so please be aware of this.

CTS PC Solutions has been operating in this sector for over 20 years and has a wealth of experience to draw from. We are a trusted IT partner for many local companies and have thousands of happy customers. We are also a registered Microsoft partner, a fully registered UK company and carry trade insurance. All repairs are completed in our workshop and we offer a no quibble warranty on all repairs. Be wary of low-cost repairs from others as many of these are operating from home without experience or insurance. They can undercut a genuine company as they don’t have the same costs as a genuine company like us.

For new customers we accept Cash, Credit or Debit cards (Chip & pin or contactless), Bitcoin (by prior agreement), Paypal or Bank Transfer however if using paypal, Bitcoin or bank transfer we do ask that this be paid before goods are collected or returned. For existing customers and our business customers we accept Cash, Paypal, Bitcoin, Credit or Debit cards (Chip & pin or contactless), Bank Transfer, Cheques ect. For long term business customers we also offer 30 day payment terms but please contact us first to arrange this.

In the unlikely event your issue returns just contact us and as long as its within our 90 day warranty period we will happily repair it again for you totally free of charge. Please note however we will only repair the exact same fault repaired originally, any new faults are not covered under this warranty period